Returns & Exchanges
Due to the perishable nature of our food products, we are unable to accept returns; however, if your order arrives damaged or incorrect, we are committed to providing a full refund or replacement.
Contact Support
Email our customer service team within 24 hours of delivery with your order number and details regarding the issue.
Provide Documentation
Attach clear photographs of the product, the packaging, and the shipping label to help us investigate the quality concern.
Internal Review
Our quality control team will review your claim and the provided evidence to determine if a refund or replacement is appropriate.
Resolution
Once approved, we will process your refund to the original payment method or dispatch a fresh replacement shipment immediately.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing